Legal

Terms and Conditions

1. About Us

ScandiXplore (operated by Romualdo Valokuvaus) offers small-group aurora hunts, wildlife tours, and frozen waterfall hikes in Rovaniemi, Finnish Lapland. Address: Ratakatu 10, Rovaniemi, Finland. Contact: scandixplore@gmail.com, +358 46 800 9656.

2. Bookings

All bookings are subject to availability and confirmed upon payment. Group sizes are capped at 6 guests per tour, and this limit is never exceeded.

3. Cancellation Policy

Guests may cancel free of charge up to 24 hours before the scheduled tour for a full refund. Cancellations made less than 24 hours before departure are non-refundable, except where ScandiXplore cancels the tour (see Section 4).

4. Weather, Conditions and Second-Night Guarantee

Aurora hunts depend on genuine natural conditions. We send conditions briefings 2 weeks, 1 week, and within 24 hours of your tour. If conditions 24 hours ahead are assessed as minimal or negative, ScandiXplore may cancel the tour and will provide a full refund or the option to rebook for another date, at no cost to you.

Second-night guarantee: if you take part in the full aurora hunt and do not see the aurora with your own eyes, you may join one other ScandiXplore aurora hunt in the same season free of charge, for the same number of guests and subject to availability. You must contact us within 48 hours after the hunt. A sighting counts only if it is visible to the eye; images that show it only on camera or long exposure do not count. The guarantee gives a free rebooking, not a cash refund, applies once per booking, and does not cover hunts that you leave early or cancel yourself.

5. What's Included / Not Included

Each tour's specific inclusions (gear rental, hot drinks, guiding, photography) are listed on the relevant tour page. Accommodation, meals (except where stated), travel insurance, and gratuities are not included unless explicitly stated.

6. Guiding Languages

Tours are guided in English, Portuguese, or Spanish as specified per booking.

7. Liability

ScandiXplore takes reasonable care to ensure guest safety on all tours. Outdoor Arctic activities carry inherent risk; guests participate at their own risk and are strongly encouraged to hold personal travel insurance. ScandiXplore is not liable for losses arising from circumstances outside its reasonable control, including weather, road conditions, or third-party service failures.

8. Photography

Some tours include professional photography of guests. Photos may be used by ScandiXplore for marketing purposes (social media, website, Journal) unless the guest opts out in writing before the tour.

9. Governing Law

These terms are governed by the laws of Finland.